Model Railroader - March 2013

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tunnelmotor
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Model Railroader - March 2013

Post by tunnelmotor » Mon Feb 04, 2013 11:19 am

My MR for March 2013 just arrived today - it has 16 pages missing (27-34 and 75-82); and 16 pages duplicated. If you get yours by subscription check your copy. I have reported this to MR.

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BrianMoore
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Re: Model Railroader - March 2013

Post by BrianMoore » Mon Feb 04, 2013 12:45 pm

So does mine. Not the first time it's happened either.
Brian Moore

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brianc
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Re: Model Railroader - March 2013

Post by brianc » Mon Feb 04, 2013 1:22 pm

Mine has arrived today, but all ok!. No missing pages.

Brian

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torikoos
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Re: Model Railroader - March 2013

Post by torikoos » Mon Feb 04, 2013 4:32 pm

It really is silly how a March issue is released early February, surely, that IS the February issue....
Many magazines have the same 'weird' logic, it's all about deadlines etc, but still, I find it strange..

Koos
Koos Fockens -Devon UK. North American Model Railroading
Age is just a case of mind over matter. If you don't mind, then it doesn't matter.

raifenton
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Re: Model Railroader - March 2013

Post by raifenton » Mon Feb 04, 2013 6:10 pm

So has my and Tony Dunbar's subscription issues. I've reported it to Kalmbach.

Rai Fenton

santafe1958
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Re: Model Railroader - March 2013

Post by santafe1958 » Mon Feb 04, 2013 6:20 pm

A 'Me too' posting here as well.....
Have asked MR / Kalmbach for another copy!

Brian
Brian K.Woolven
Chief Operating Officer,
Deadwood City Railroad.

tunnelmotor
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Re: Model Railroader - March 2013

Post by tunnelmotor » Mon Feb 04, 2013 9:30 pm

Their response:

Dear Mike,

Thank you for the inquiry regarding your Model Railroader subscription. We are sorry to learn that your March 2013 issue arrived with missing and duplicate pages. A replacement will mail shortly. Please allow approximately 3 weeks for delivery. It is not necessary to return the defective copy.

To contact us directly, phone 262-796-8776, ext. 421 Mon-Fri 8:30 am - 4:30 pm CT or email us at customerservice@kalmbach.com. We can also be found on the web at http://www.kalmbach.com/help.

Sincerely,
Jenny
Customer Sales & Service
Kalmbach Publishing Company
21027 Crossroads Circle
PO Box 1612

calaf01
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Re: Model Railroader - March 2013

Post by calaf01 » Mon Feb 04, 2013 11:38 pm

Mine's got the missing and duplicate pages too. Do we have to notify them separately? I suppose we do.
Alan C.

Mike_R
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Re: Model Railroader - March 2013

Post by Mike_R » Tue Feb 05, 2013 6:28 pm

calaf01 wrote:Mine's got the missing and duplicate pages too. Do we have to notify them separately? I suppose we do.
How will they know if not told that your issue was faulty?
Just go to their customer service page,

https://secure.kalmbach.com/customer/he ... ubcode=mrr

Select Customer Service contact form, fill in your details and say what the problem is.
I had a reply in a few hours.
Mike Ruby

calaf01
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Re: Model Railroader - March 2013

Post by calaf01 » Tue Feb 05, 2013 8:53 pm

Yes, I worked that out. I was toying with the idea that after a few complaints they might have realised that the whole batch was faulty and sent out a new lot unprompted. Anyway I've done it now and I'm waiting to see what happens.
Alan C.

Mike_R
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Re: Model Railroader - March 2013

Post by Mike_R » Wed Feb 06, 2013 7:36 pm

But they are not all faulty, Nobby's is OK. Last time this happened only a relatively small batch where known to be at fault, mine again!
There was also the badly sealed bags episode, they ended up replacing about four of mine that time. RMC went back to envelopes after trouble with their bags.
Mike Ruby

tunnelmotor
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Re: Model Railroader - March 2013

Post by tunnelmotor » Tue Feb 12, 2013 11:22 am

My replacement magazine arrived this morning - postage cost $8.00. Ouch for Kalmbach as the cover price is way less than that. Now you see why NMRA Magazine costs us so much over here. Time for an e-copy option on that?

santafe1958
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Re: Model Railroader - March 2013

Post by santafe1958 » Tue Feb 12, 2013 1:36 pm

Mine arrived too, brown envelope with a cellophane covered copy inside.
Heavy!
tunnelmotor wrote:Time for an e-copy option on that?
I admit that I would consider it too, but I wonder what the extra cost in printing a lower number would be?

It's the same as MR and RMC etc, the main saving for us with the digital copy is the shipping costs,
but it's whether I want to sit in front of a computer reading it (even if it is an iPad or similar),
bearing in mind I'm looking at 4 computer screens all day when I'm at work?

Brian
Brian K.Woolven
Chief Operating Officer,
Deadwood City Railroad.

Mike_R
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Re: Model Railroader - March 2013

Post by Mike_R » Tue Feb 12, 2013 7:41 pm

They must have sent all ours at the same time, mine also arrived today. They normally send one offs, such as special editions, in envelopes. I think the magazines are normally bulk sent and packaged in the UK for local distribution, that is the impression the address insert gives. That would lower the postage costs.
Replacements are commendably sent fast, the day before I received an order I made over three weeks ago that arrived at normal speed.
Mike Ruby

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